Below are common deposit problems and their solutions:
- Incorrect Reference Number: Enter the correct reference number.
- Incorrect Registered Wallet Number: Use the correct wallet number linked to your account.
- Incorrect Amount: Ensure the deposit amount is accurate.
- Incomplete Details: Provide all required details completely.
- Incorrect Payment Type: Choose the correct payment type.
- No Receipt Attached: Attach the transaction receipt.
- Invalid Receipt: Upload a valid receipt for verification.
- Not Agent’s Number: Use the correct Agent’s Number provided by MCW.
- Already Claimed Deposit: Ensure the deposit has not been claimed before.
- Exceeds 48 Hours: Retry the deposit after verifying all details.
- Proof Required: Provide a video showing the wallet number and successful transfer on the bank statement.
If issues persist, contact MCW Support for immediate assistance!
1. Log in to your account.
2. On homepage, click My Account.
3. Once open, you will see data including your transaction records. To proceed, click transaction details.
4. To know the reason why your deposit payment failed, click on the transaction you want to check.
5. Once open, a trail of transaction will show to explain why your deposit payment has failed.
